Shipping Policy for Ombre Lighting
Thank you for choosing Ombre Lighting! We are dedicated to delivering your table lamps and floor lamps safely and efficiently. Please review our shipping policy below for details on delivery timelines and processes.
Shipping Locations
We currently ship our products Australia-wide, including all major cities and regional areas. If you have any questions about shipping to your location, please contact us at info@ombrelighting.com.au.
Delivery Timeframes
Orders are typically processed within 1-3 business days and delivered within 5-10 business days, depending on your location.
Please note that delivery times may vary due to public holidays, weather conditions, or unforeseen circumstances. We will notify you if there are any delays affecting your order.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment through our partnered courier service.
Delivery Instructions
Please ensure your shipping address is accurate and complete to avoid delays.
If you are unavailable at the time of delivery, the courier will leave a card with instructions for redelivery or pickup from a local depot.
For large items like floor lamps, we recommend having someone available to assist with receiving the package.
Damaged or Lost Packages
Damaged Items: If your table lamp or floor lamp arrives damaged, please contact us immediately at info@ombrelighting.com.au with photos of the damage. We will arrange a replacement or refund as soon as possible.
Lost Packages: If your order does not arrive within the estimated delivery timeframe, please contact us, and we will investigate with the courier service.
International Shipping
At this time, Ombre Lighting only ships within Australia. For international inquiries, please contact us at info@ombrelighting.com.au, and we will do our best to assist you.
Contact Us
If you have any questions about our shipping policy or need assistance with an order, please reach out to us at:
Email: info@ombrelighting.com.au
Website: https://www.ombrelighting.com.au/